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Acceptable Use Policy

Unless otherwise stated/advised our hosting and e-mail services are provided via Rackspace (UK, Rackspace Ltd & USA, Rackspace US, Inc) - the world's service leader in hosting.

This Acceptable Use Policy (AUP) describes activities that are not allowed on the Rackspace network and therefore are not allowed on our network. By agreeing to our Terms & Conditions you agree to abide by it.

Abuse

You may not use our network or services to engage in, foster, or promote illegal, abusive, or irresponsible behavior; for examples of such behaviour please refer to Rackspace's Global Acceptable Use Policy.

Offensive Content

You may not publish, transmit or store on or via our services any content or links to any content that we or Rackspace reasonably believe:

  • Constitutes, depicts, fosters, promotes or relates in any manner to child pornography, bestiality, non-consensual sex acts, or otherwise unlawfully exploits persons under 18 years of age;
  • Publish, transmit or store any content or links to any content that is excessively violent, incites violence, threatens violence, contains harassing content or hate speech, creates a risk to a person's safety or health, or public safety or health, compromises national security or interferes with an investigation by law enforcement;
  • Is unfair or deceptive under the consumer protection laws of any jurisdiction, including chain letters and pyramid schemes;
  • Is defamatory or violates a person's privacy; or
  • Is otherwise malicious, fraudulent, morally repugnant.

High Risk Use

You may not use our services in any situation where failure or fault of our services could lead to death or serious bodily injury of any person, or to physical or environmental damage. For example, you may not use, or permit any other person to use our services in connection with aircraft or other modes of human mass transportation or nuclear or chemical facilities.

Bulk/Commercial Email

You must comply with the laws and regulations applicable to bulk or commercial email in your jurisdiction. In addition, your bulk or commercial email must meet the following requirements:

  • You must have a privacy policy posted for each domain associated with the mailing;
  • You must not obscure the source of your e-mail in any manner;
  • You must post an email address for complaints (such as abuse@yourdomain.com) in a conspicuous place on any website associated with the email, and you must promptly respond to messages sent to that address;
  • Your intended recipients must have given their consent to receive e-mail via some affirmative means, such as an opt-in procedure, and you can produce the evidence of such consent within 72 hours of receipt of a request by the recipient or by us;
  • You must use reasonable means to ensure that the person giving consent is the owner of the e-mail address for which the consent is given;
  • You must include the recipient's e-mail address in the body of the message or in the "to" line of the e-mail.
  • You must honor revocations of consent and notify recipients of the same.

These policies apply to messages sent using our services, or to messages sent from any network by you or any person on your behalf that directly or indirectly refer the recipient to a site hosted via our services. In addition, you may not use a third party email service that does not practice similar procedures for all its customers. These requirements apply to distribution lists created by third parties to the same extent as if you created the list.

Please see our Bulk Email Policy for additional information.

Vulnerability Testing

You may not attempt to probe, scan, penetrate or test the vulnerability of our system or network, or to breach our security or authentication measures, whether by passive or intrusive techniques, without our prior written consent.

Export Control

Our services may not be used in violation of export laws, controls, regulations or sanction policies of your applicable jurisdiction. Our services may not be used by persons, organizations, companies or any such other legal entity or unincorporated body, including any affiliate or group company, which is involved with or suspected of involvement in activities or causes relating to: illegal gambling; terrorism; narcotics trafficking; arms trafficking or the proliferation, development, design, manufacture, production, stockpiling, or use of nuclear, chemical or biological weapons, weapons of mass destruction, or missiles; in each case including any affiliation with others whatsoever who sponsor or support the above such activities or causes.

Intellectual Property & Other Proprietary Rights

You may not use our services in a manner that infringes on or misappropriates the rights of a third party in any work protected by copyright, trade or service mark, invention, or other intellectual property or proprietary information. For examples of such behaviour please refer to Rackspace's Global Acceptable Use Policy.

Co-operation with Investigations & Legal Proceedings

If we are legally required to permit any relevant authority to inspect your content or traffic, you agree we can do so; provided however that, where possible without breaching any legal or regulatory requirement, we give you reasonable prior notice of such requirement.

We may, without notice to you, report to the appropriate authorities any conduct by you that we believe violates applicable law, and provide any information we have about you, or your users or your traffic and cooperate in response to a formal request from a law enforcement or regulatory agency investigating any such activity, or in response to a formal request in a civil action that on its face meets the requirements for such a request.

Third Party Conduct

You are responsible for violations of this AUP by anyone using your services with your permission or on an unauthorized basis as a result of your failure to use reasonable security precautions. Your use of our services to assist another person in an activity that would violate this AUP if performed by you is a violation of the AUP.

You must use reasonable efforts to secure any device or network within your control against being used in breach of the applicable laws against spam and unsolicited email, including where appropriate by the installation of antivirus software, firewall software and operating system and application software patches and updates. Our right to suspend or terminate your service applies even if a breach is committed unintentionally or without your authorization, including through a Trojan horse or virus.

Changes to the AUP

The Internet is still evolving, and the ways in which the Internet may be abused are also still evolving. Therefore, we may from time to time amend this AUP to further detail or describe reasonable restrictions on your use of our services by updating this page, or in the event of a material adverse change to the AUP, by providing you thirty days written notice.

The revised AUP will become effective as to you on the first to occur of: (i) your execution of a new or additional agreement that incorporates the revised AUP by reference, (ii) the first day of a renewal term for an agreement that begins at least thirty days after the time that the revised AUP has been posted, or (iii) thirty days following our written notice to you of a material change to the AUP.

If your compliance with the revised AUP would adversely affect your use of our services, you may elect to terminate any agreement we may have by giving us written notice of your objection no later than thirty days following the date that the revised AUP would otherwise have become effective as to you. If you elect to terminate, you may continue using our services for up to an additional ninety days and we will not enforce the revision as to you during this time, you will continue to be subject to the prior version. If you choose to terminate any agreement we may have under this subsection, we may decide to waive that change as to you and keep your agreement in place for the remainder of the term.

Violation of the AUP

If you breach the AUP we may suspend or terminate any agreement that we may have. We may intercept or block any content or traffic belonging to you or where our services are being used unlawfully or not in accordance with this AUP.

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